Attitude of Customers to the use of Information Resources in an Academic Library

Abstract

This study investigated the attitude of library customers to the use of information resources in Nasarawa State University Library. To achieve the objectives of the study, the researchers sought to find out the kind of attitude exhibited by library customers to the use of information resources, identify varieties of information resources available for use, the strategies used by staff in informing library customers on the availability of information resources and challenges encountered in the use of information resources in Nasarawa State University Library. The survey research method was adopted for the study while structured questionnaire was the instrument used for data collection. The staff and customers of Nasarawa State University Library formed a total population of 125 for the study. The data collected were analysed using descriptive statistics. The researchers found out that the attitude put up by library customers showed that they did more of removing resources from their normal position and tearing off or mutilating page(s), The study also revealed the varieties of library information resources available in the Nasarawa State University Library such as poor/inadequate facilities to access e-resource; lack of enough sitting space for users of the information resources and inadequate time allotted for the use of information resources. The researchers concluded that the attitude put up by the library customers is as a result of limited copies of information resources and inadequate facilities. Recommendations were made in order to improve the attitude of library customers to the use of library resources in Nasarawa State University Library.